Trainer Provider is committed to protecting your privacy and ensuring your data is handled securely.
Name, email, and contact number
Company details (for corporate users)
Trainer profiles, certifications, and training listings
Payment and transaction data
System usage logs and activity history
Match trainers with clients
Process payments and claims (including HRDF)
Provide customer service and notifications
Improve Platform features and security
We do not sell your personal data. We may share your information with:
Payment processors
HRDF (if applicable)
Law enforcement (if required by law)
You may:
Request to view, update, or delete your data
Withdraw consent at any time (this may limit your ability to use the Platform)
To make a request, contact us at [email protected].
Refunds are subject to the following terms:
A refund may be granted if:
A trainer cancels and rescheduling is not possible
A trainer fails to deliver the training
The training is clearly misrepresented
Refunds will not be granted for:
Client no-shows
Last-minute cancellations by the client
Dissatisfaction with delivery style (if training was as described)
HRDF payments after claim is submitted
Submit within 5 days of training date
Email [email protected] with details and order ID
Platform will review and respond within 7 business days
Refunds (for cash payments) will be issued to the original method
HRDF-related issues will follow HRDF processing timelines
By using Trainer Provider, you agree to the following policies:
Trainers must only offer services via the Platform
Corporates must not engage trainers off-platform unless already hired via the system
Trainers must not advertise or share phone numbers, emails, or social media
Any attempt to bypass the Platform will result in a ban
Paid within 7 days for cash
Paid within 7 days for HRDF (subject to claim success)
Users (trainers or corporates) may be banned for:
Harassment or unprofessional behavior
Off-platform solicitation
Repeated cancellations or misconduct
Violating local laws or the Platform’s terms
Trainers retain ownership of their materials
Platform may edit content formatting for quality/marketing
All listings and user interactions are subject to review